Feedback
Complaints & feedback
We welcome praise, ideas and criticism alike. All of it helps us improve.
How to contact us
You can reach the association at contact@apsalumni.org or by telephone on +37120930889. Post can be sent to Talsu iela 20, Dundaga, Dundagas pagasts, Talsu novads, LV-3270, Latvia.
What to include
- Your name and how to reach you.
- What happened, where and when.
- Anyone else involved, if relevant.
- What outcome you would like.
Confidentiality
Your concern will be shared only with those who need to know in order to review it. You may raise a concern without giving your name, although this can make it harder for us to follow up.
How we review concerns
We will acknowledge your message, consider it fairly, and let you know what we have decided or done. If a concern relates to someone involved in reviewing it, that person will not take part in the review.
Response times
A formal timeframe has not yet been approved. We aim to reply as promptly as we reasonably can.
External resources
For data-protection matters you may contact the Data State Inspectorate of Latvia (Datu valsts inspekcija). In an emergency, or if you believe a crime has been committed, contact the emergency number 112.
